At AEON TV Mounts, we stand behind the quality of our TV mounts and accessories. If you are not completely satisfied with your purchase, we are here to help.
1. 30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange for your TV mount or accessory.
2. Return Eligibility & Condition
To be eligible for a return:
- The item must be unused, uninstalled, and in the same condition that you received it.
- It must include all original packaging, mounting hardware, brackets, screws, and user manuals.
- A valid receipt or proof of purchase (order number) is required.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your TV mount arrives damaged, defective, or with missing hardware:
- Contact us immediately at support@aeontvwallmounts.com with your order number and photos/videos of the issue.
- We will provide a free replacement or a full refund at no additional cost to you (including any return shipping fees).
4. How to Initiate a Return
- Contact Us: Email us at support@aeontvwallmounts.com with your order number and reason for return.
- Receive Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) and the correct return shipping address.
- Pack & Ship: Securely pack the item in its original packaging with all hardware included and ship it back using a trackable shipping service.
- Return Address:AEON TV Mounts Returns[Insert Your Physical Warehouse / Return Address Here]
5. Return Shipping & Restocking Fees
- Customer Remorse / Standard Returns: If you changed your mind or ordered the wrong size/model, you are responsible for paying the actual return shipping costs.
- Restocking Fee: We do not charge any restocking fees ($0.00).
- Defective or Damaged Items: AEON TV Mounts covers 100% of return shipping costs.
6. Refunds
- Inspection: Once your return is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.
- Processing Time: If approved, your refund will be processed back to your original payment method within 3 to 5 business days.
- Late or Missing Refunds: If you haven’t received your refund after 7 business days, please check with your bank/credit card company first, then contact us at support@aeontvwallmounts.com.
7. Exchanges
The fastest way to ensure you get the right mount for your TV is to contact our support team. We can assist you in processing a return for the current item and placing a new order for the compatible model.
8. Contact Us
For any questions regarding returns, refunds, or compatibility support, please contact us:
- Email: support@aeontvwallmounts.com
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)